AI email assistant for hospitality

An adoptable product that reads a venue inbox, drafts replies from a knowledge base, and hands the sensitive ones to a person

role

Product designer · builder

for

a Seattle venue (client)

year

2025

skills

email classification · knowledge-base replies · OpenAI · n8n workflows · human routing · multi-tenant SaaS

Built for a Seattle venue as a product other venues could adopt. It connects to the venue inbox, classifies every incoming message (guest services, private events, reviews, general), and drafts a reply from a knowledge base the team maintains in a spreadsheet they already use.

Complaints, media and partnership requests never get an automated answer: they route to a person with the draft and context attached. Managers approve, edit or escalate from one queue, and the same pipeline triggers n8n workflows for follow-up.

The lessons carried straight into the email triage and reply drafting that now runs for the venues I operate. Screens show test data.