Guest feedback & loyalty platform

The first guest feedback and loyalty program Miners Landing has run, built on Toast data and launching now

role

Designer · builder · operator

for

Miners Landing at Pier 57

year

2026

skills

Toast data · Gemini on Vertex AI · Firebase · email and SMS outreach · review verification · human-in-the-loop

Every night the platform ingests Toast guest feedback for the restaurants. Gemini on Vertex AI surfaces the topics and sentiment behind each rating, so managers see what guests are actually saying by location and by server instead of scrolling raw comments.

Guests who had a good night get a review request by email or SMS with a draft review built from their own feedback, and a table card lets guests join Toast Loyalty and review on the spot. Points are only awarded after a review is verified as published, and staff award them in Toast each morning.

I designed the program, built it, and won ownership approval to run it. It is launching now, so the numbers are not in yet; it ships with the automated tests and data audits needed to trust its reporting. The screens below are the seeded demo environment.